Terms and Conditions

 By accessing this web site, you agree to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

MUST BE TWENTY-ONE YEARS OF AGE: You represent and acknowledge as follows: you are twenty one (21) years of age or older, or of the age of majority where you reside; you intend to use, and shall use, any products purchased through Concentrated Botanicals for your business purposes. 

NO RESPONSIBILITY FOR MISUSE: Products sold on this site contain Mitragyna speciosa, which is more commonly known as kratom. Concentrated Botanicals and its affiliates take NO responsibility for the misuse of any botanical product.

PRODUCT WARNING AND DISCLAIMER: The products, claims, reviews & testimonials made about products and services on or through this website have not been evaluated by has NOT been evaluated by the U.S. Food and Drug Administration (FDA). The statements and images on The Kratom Company’s website, product packaging, and social media accounts have NOT been evaluated by the FDA. Kratom is NOT “deemed fit for human consumption” by the FDA. Do not use if you are pregnant or nursing. Do not use if you are under the age of 18 years old. Consult your healthcare professional before using. Do not combine with alcohol or medication. Consult with a doctor prior to usage if you have any heart disease, liver disorder, high blood pressure, a medical condition or take medicine. All users and customers of The Kratom Company are strongly advised to consult with a professional on the proper usage of kratom, and potential risks associated with kratom. The Kratom Company holds no liability towards the potential misuse of kratom or health problems resulting from the use of kratom.

CAUTION: Keep any product found on this site out of reach of children. Concentrated Botanicals products are not intended for sale or use of person under 21 years old.

We offer a 30-DAY MONEY BACK GUARANTEE  that applies to unopened products. 

The 30-day refund period starts from the moment when the tracking number indicates that the item was delivered, not from the date the order was placed. 

There is a maximum of 3 replacements / year in total. (for example if USPS keeps losing your order over and over again we can’t reship forever at our cost).

If you wish to request a refund, please follow the steps below:

Reach out to customer support by email or phone. The necessary contact details can be found on the contact page.

Customer support will issue and send you a return postage label through email. Print and use this label so that you do not pay for return postage.
Go to your local post office and bring the printed label you received. If you cannot print the label, you can bring it as an attachment or photo on a mobile device.
Ensure the product is secured and well-packaged before you ship it. If necessary, use a new box.
 

We will monitor the tracking of the package until it reaches us. Your refund will be issued either as a reversal of the charge on your e-check or credit card, or by mailing a check to the shipping address you specified.